Frequently Asked Questions
Visit our customer help centre
Phone: Call us on 0800 300 252
Monday to Friday 8am to 8pm, Saturday 9am to 5pm. We're open 24 hours for emergencies.
You’ll only be able to claim for damage caused by an accident if you have Accidental Damage cover on your policy.
Have as much detail as possible to hand when you register your claim, such as when the incident happened, and the value of any items you’re claiming for. You'll also need an email address to start your claim online.
Once you’ve submitted the form, we'll get in touch as soon as we can.
We may have more questions for you about your claim, or we may be able to arrange payment straight away, depending on the claim.
Start your claim
Ask for advice
Buildings refers to your walls, roofs, windows, and anything else that’s part of the fundamental structure of your home - including fixtures and fittings like your bathroom suite, your garage or outbuilding, driveway, patios, walls, fences and gates. Contents refers to anything inside your home that isn’t fixed, such as your electricals, clothing and possessions. Your carpets are also included as contents.
Please answer this to the best of your knowledge. Don't worry if you don't know but here's a quick summary: Accidental damage - Something has been broken or damaged. Fire - This refers to damage caused by heat or smoke. Weather - A storm, flood or strong wind has caused the damage. Escape of water - A leak, or burst pipe. Theft - An item has been stolen from your home or from you while you were out. Malicious damage - Someone has deliberately caused damage to your home or contents. Impact - Something has hit your home.
You can upload up to five images relating to the incident.
Total size of the image(s) must be 5MB
We’ll use this to call you back about the claim.
Please tell us if you have an alternative number.
You’ll find this on your policy schedule, but don’t worry if you don’t have it to hand.
We’ll use this to call you back about your claim.
Family members include partners, spouses, relatives and extended family, and domestic employees.
Total size of the image must be 5MB.